New To Social Media?

New to Social Media

I don’t know if there was something in the water or maybe it was a full moon – The question of the week was –

“How do I get started with Social Media?”

Every conversation went the same way –

“I have a few hours a week I can dedicate to it – what do I do now?”

To maximize your efforts start with creating a profile on the platform that your customers are most likely to be hanging out on.  For most of you I would say that’s either Houzz or Facebook.

“Why don’t I create profiles on every platform?”

Sure you could do that, I think this strategy is more likely to lead to burn out… I like to compare it to a crash diet – it’s very difficult to go from 0 – 60 overnight.  Social media is a marathon not a sprint – so pace yourself.

“How often do I share content?”

As often as you can… The catch here is once you decide on a schedule stick to it.  Consistency is important.

“I’m not a writer, do people really want to read my content?”

The good news is Facebook is not the NY Times – so it doesn’t matter if you’re a “writer.”

A few easy ways to create content is –

  • Any question that you are asked is a potential post.  People like information so give it to them.
  • People love lists!
  • Share resources that you think your audience will find value in.
  • Share an article and give you opinion on it.
  • Share a funny quote or photo.
  • Listen to your audience and respond.

The hardest part of social media is making the commitment… If you have that, you’re already ahead of most…

Your turn –

What did you do when you first started with social media?

What advice do you have for a newbie?

Did you get started and then run out of gas?

How can I help?

Post your questions below.

What Can You Learn From FTD and 1800Flowers??

images

2 weeks ago was Valentines Day and the weather in the Northeast was terrible…

Snow and ice covered the roads for most of the day.

The problem was that FTD and 1800Flowers had promised their customers “guaranteed delivery.”

As you guessed many of those orders where late, flowers were dead or undelivered…

This led to a social media beat down from their customers… There were so many negative tweets that it was a story on the local news…

Here are a few of the unhappy tweets –

Peter Kim ‏@mrpeterkim  Feb 15 @ftdflowers a loyal customer for 6 years, this experience is making me rethink your services for future occasions.

KWH ‏@kwh1183  Feb 15 @ftdflowers no resolution as of 11:20 central. No flowers received and even got salt in the wound that delivery actually happened via email

patrick parks sr ‏@pjuansr72  Feb 15 @1800flowers @pjuansr72 was very disappointed being my first time ordering from you guys 4 my order not 2 show up at my wife work very upset.

kathlyn watson ‏@kathlynn_mariee  Feb 13 #1800flowers @1800flowers this is absolutely PATHETIC .. My fiancé who is overseas is mortified right now. #appauled pic.twitter.com/Cm5kfDHaVq

flowers

If you search Twitter today you will still find people complaining about their experience…

I know you’re sitting there saying that the customers are being unreasonable – the weather was out of your control…

I agree and I think most of your customers will agree also –

But and it’s a big BUT –

Your apology must WOW them… Turn this situation into an opportunity to shine.

Make the apology so AWESOME that your customers can’t wait to tell it…

The news report that night could have been about what a great company FTD or 1800Flowers is, rather than how they failed…

What do you do if something is backordered, you need to reschedule an installation or you have a service call?

You have a chance to do something memorable… Are you?

I would love to hear how…

5 Ways to Consistently Curate Content

The word Content on a cork notice board

Say that 10 times fast…

Creating fresh content for your audience isn’t always easy.

Other obligations and/or life get in the way…

Another way to give back to your network is by sharing articles, blog posts or videos that you find value in.

Believe it or not this is a lot more time consuming that it sounds.

In the beginning I would spend hours searching the web for the right article…

Keeping in mind my different audiences on different platforms.

Until I learned a few tricks and came across some websites that help with grabbing content worth sharing.

Best of all – these tools are all free –

Feedly.com is a site that allows you to pick the topics you are interested in.  These topics range from technology to fashion to business.  Within each topic you can than pick the news source that you want to save and feature in your feed.  These are credible sources like Business Week or Fast Company and are usually a good source of information.

Alltop.com is similar to Feedly.com. The amount of information available to you is incredible.  I lean towards Feedly because it easier to scan and personalize, you may prefer Alltop.  Both are worth checking out and bookmarking.

Paper.li is designed to be a digital newsletter.  It automatically searches the web for up to 25 topics and lays the stories out like a newspaper.  The layout makes it really easy to scan.  You can change the topics or content sources anytime.  I like to use Paper.li to save Twitter # “hash-tags.”

A private board on Pinterest.com.  I get a lot of my social media done after hours, which isn’t always the optimal time for sharing…   Pinning the story to a private board makes it really easy to share later.  This tip came from a Guy Kawasaki webinar that I attended.

“Favoriting” tweets on Twitter is similar to a “Like” on Facebook.  I use the favorite button a little different.  If I’m scanning Twitter and see a tweet with a link to an article that I think might be interesting, I “favorite” it.  Twitter saves your “favorited” tweets so you can access later – I find this a great way to maximize my time on Twitter.

Your turn – Are you currently sharing content with your audience?

How do you manage the articles?  What sources are you using?

Do you have any questions?  Post them below, I’m happy to help!

Thank you for reading!!

Social Proof Could Be The Difference Between You and Your Competitor!

Screen Shot 2014-01-11 at 3.21.57 PM

I know some of you are still skeptical, and don’t think there is any value in Houzz or social media in general…

In this post I am going to show you the potential business opportunities and SEO benefits that you are missing out on.

Yesterday Houzz posted an article – Turn that spare room into a Walk in Closet

Congrats to Angel Martin from Affordable Closets Plus in PA, Patrick Layne from Valet Custom Cabinets and Closets in CA and Joe Lonardo from Bella Systems in NJ all three were featured.

If you haven’t read it yet, take two minutes to check it out…

Angel and Patrick were quoted thru out and if that doesn’t make them look like an expert I don’t know what does….

This is a great example of  “social proof” and the number one reason that you MUST have a profile on this site.

Don’t you think any homeowner reading this article will call Angel or Patrick and ask them to quote on their next job?

I’ll take it a step further – and argue that this article could be the difference between you and your competitor… Not your price.

Isn’t that a nice change?

When was the last time that your yellow page ad, billboard or Val-pack coupon did that for you??

What about the SEO benefits?

Houzz is a beast on Google – Consistently showing up in the top positions.

Denise Butchko posted links on Facebook and created a YouTube video.

All of these back-links and mentions will definitely increase your SEO…

How much is that worth?

Check out Denise’s video – she has a couple of pointers in there that you won’t want to miss.

No matter what industry you’re in – Social Proof is going to help you win more business.

I hope these examples get you excited enough to get involved.

Already using Houzz, Facebook, or Twitter?

Post your links in the comments section – we can all help each other by “Following” and “Liking” each other’s pages.

Not online yet?  Don’t know where to start?

Let me know  – I’m happy to help.

Save Time with Your Social Media Efforts…

Screen Shot 2014-01-06 at 9.59.15 AM

It’s nice to be back… I hope everyone had a wonderful holiday, is recharged and gearing up for a big year.

My plan for 2014 is to show up even more and really help you with your marketing efforts –

Today I want to review a website / service that was shared with me during the break – Thanks Denise!

It’s called Buffer and the main function is to make it easier for you to share information on your social media platforms.

I have been using the free version for a week and I love it…

Here’s why –

It’s a real time saver.   Once your profiles are connected you can begin to schedule your posts.

Scheduling is really easy, having the same post on multiple platforms at different times, will only take you a few minutes.

Do you use Twitter?  I have been trying to figure out how to get my photos to show up in the news feed – Buffer does that too.

A great picture will make your tweet standout and is more likely to be read and clicked than one without.

Buffer also gives you analytics for every post on every platform.

You will be able to see when is the best time to post, what topics your network is clicking on and you can create your strategy around that.

Buffer also adds a button to your browser so if you are reading an article at 11:00 at night, which may not be the ideal time for you to share, you can “buffer” it and share later with a quick click.

Anyone managing multiple platforms will really appreciate this site!

Your turn – are you currently using this site?

If yes, are you using the free version or have you upgraded?

I would love to hear your experience.